Case studies

An end-to-end digital shared-service portal covering more than 100 business services — spanning product development, service listing, vendor onboarding and 360° business management. A centralized, scalable platform built to support common business needs.

Duration · 12 months

Replaced a legacy call-center setup with an AI-enabled contact center: native Arabic AI, sentiment analysis, automated tagging, generative voice bots, call-context analysis and smart reporting — cutting monthly technology cost by ~70% and implementation timelines by ~80%.

Duration · 3 months

A complete journey and process analysis — from storytelling sessions to structured journeys — dividing action steps across involved parties and system elements, then producing a final journey-and-process mapping document. A 360° analysis that removed waste and cut service completion time by ~30%.

Duration · 3 months

An interactive chatbot for an institute delivering specialized real-estate training to brokers, surveyors, auctioneers and engineers. It manages first-line support, reads live website updates, resolves common cases and opens tickets when needed — with native WhatsApp integration for a consistent interface across web and mobile.

Duration · 1 month

Interactive dashboards covering the full service-delivery journey, connecting multiple tools and performance sources into one management view that tells the story of real process performance. Using ready CRM and phone-system APIs with Claude and Python, dashboards were ready in roughly 30 minutes.

Live performance storytelling